Important Information for Isaac’s Customers

isaacs services plumbing taking in hill top view

Hi everyone,

We can now confirm that aspects of our work have been identified as “essential services,” which means we will continue to service and supply the Hawke’s Bay community, during COVID-19 Alert Level 4.

We are fully aware the region is in a severe drought, and take this matter extremely seriously.

The way we deliver this service needs to change and adapt to our current situation immediately, and we need you to work with us in changing behaviours for how we do business together.

We are doing everything we can to ensure you have access to the things you need while keeping our staff and customers safe.

NB: If we don’t answer your call, please be patient, we will get back to you as soon as we can.

If you have a question for the Isaac’s team, please call us on 06) 857 8807.

Isaac’s Directors Gavin, Shane, Daniel + team

What does this mean for you?

We will only be undertaking emergency work as per the Government Guidelines:

This means:

  • Our branches in Hastings and Waipawa will be closed, but we can provide emergency gear pickups.
     
  • You will need to call the order in first.
  • Please phone: 06) 857 8807.

How & where do I pick up my order?

Once you have placed an order, the following process will apply:

  • Our branch staff will advise you on the availability of the product.
  • We will agree a suitable time for you to collect the order from remote drop zones, designated to each branch. This will be a contactless collection process, allowing you to get the critical inputs you need, whilst ensuring we’re all following best practice to keep everyone safe.
  • The order will be charged to your account as we cannot accept cash sales at this time.

What About Our Technicians?

We’re still here to help

Please note,

Our technicians will still be on the road, working from home, but they won’t have any contact with our branches.

We will need to establish some protocols around how they visit you.  We will communicate these to you as soon as possible.

Once again if you have any questions for the Isaac’s team, please call us on 06) 857 8807.